# DIGIA BOOSTER LTD — Terms, Refunds & Cancellation

Policy version: DB-COM-2026-09-10-v04

These terms apply when this policy version is identified in a proposal that both parties expressly accept. Reading the website, submitting an assessment or receiving internal staff approval does not create a paid contract. Keep the exact proposal and policy copy supplied before agreement. Existing agreements retain their identified policy version unless a valid change is separately agreed.

## At a glance

- An assessment or free consultation is an enquiry, not an order. You receive a written scope, total price, payment schedule and these policies before deciding.
- Monthly support normally renews one billing month at a time. Cancel before the next renewal to stop that renewal; there is no hidden additional notice month.
- A project instalment is different from monthly support. Stopping its payment method does not automatically wipe out a lawful balance.
- Our additional satisfaction policy allows a written request within one calendar month after delivery of the relevant item. It normally refunds 65% of the fees actually paid for that item, with retention capped at 35% and reduced where necessary to remain fair and lawful.
- Consumer cooling-off rights and remedies for faulty or misdescribed services are separate. They can entitle you to more, including a full refund, and are not capped by the satisfaction policy or its deadline.
- Ask questions before agreeing. We do not treat browsing, silence, an enquiry or an unticked box as agreement.

## 1. Who we are and who these terms cover

DIGIA BOOSTER LTD, company number 17224846. Registered office: First Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW, United Kingdom. Email: hello@digiabooster.co.uk. Telephone/WhatsApp: +44 7398 704067. Registered office only; consultations are arranged online or by appointment.

These terms cover our agreed digital consultancy, website, design, search visibility, content and business-system services. We mainly serve businesses. A person buying wholly or mainly outside their trade, business, craft or profession is treated as a consumer where applicable law provides, regardless of a checkbox or the label on an invoice. An individual or sole trader is not automatically a business customer for every purchase.

Event organisation, ticket sales, regulated advice, physical products, consumer credit and standalone automated digital-content sales require an appropriate separate schedule before we accept them. A generic service description is not a commitment to deliver those activities.

The first consultation is a free 30-minute online conversation about your needs and a possible next step, not a full audit or a commitment to paid work. Consultation hours are Monday, Tuesday, Thursday, Friday and Saturday, 09:00–18:30 UK time (Europe/London, allowing for GMT/BST); Wednesday and Sunday are unavailable. These hours are not a guarantee of an open appointment. A consultation requires a separately confirmed appointment.

## 2. Your proposal and agreement

The proposal states the deliverables, exclusions, client dependencies, delivery dates, review rounds, total price or clear calculation method, approved external costs, payment stages and any recurring term. Quotes are valid for 14 calendar days unless a different period appears on the quote. Changes after expiry require a new agreement, not an automatic price increase.

The contract is formed when both parties expressly accept the same identified proposal and policy version in writing or through the authorised agreement process. We provide a copy that you can save. Any payment obligation is made clear at that point. An assessment, consultation request, internal staff approval, draft proposal or website visit does not form a paid contract. We issue payment instructions only after agreement; payment does not bind you to terms first shown afterwards.

The proposal and these policies form the agreement. An individually agreed written variation takes priority only for the stated matter and cannot remove mandatory rights. A project schedule cannot silently exclude the standard satisfaction policy or impose an unexpected minimum term. We do not retrospectively change an accepted contract by updating a web page. English is the standard contracting language; another language requires an agreed version that the parties can understand.

The online assessment is submitted through Wix and records your request for human review. Selecting a consultation preference is not a confirmed booking. Rules-based tools may organise answers and prepare internal drafts, but a person reviews the needs, scope, price and proposed terms before any proposal is approved for issue. Internal approval is not your acceptance, a completed delivery or permission to take payment. You can correct your request by contacting us before agreement.

## 3. Scope, delivery, review and changes

We perform services with reasonable care and skill and deliver what we have agreed. We do not guarantee rankings, advertising approval, sales, revenue, investment, platform uptime or a particular business outcome. This does not excuse poor work or override an express deliverable or representation on which you reasonably relied.

You provide timely, accurate materials, lawful access and one authorised contact for consolidated feedback. Do not send passwords through assessment forms or chat. Use an approved secure access method. You remain responsible for factual approvals and rights in material you supply; we remain responsible for our own work and subcontractors.

We identify delivery by a written notice with the deliverable or working access, the relevant milestone and a date. An inaccessible link, unfinished internal draft or invoice alone is not delivery. The proposal allocates fees across milestones so the refund calculation is understandable. For monthly support, each paid service period and its agreed output is the relevant item.

Please provide feedback within 10 calendar days where practical. Silence does not mean acceptance, satisfaction, loss of rights or consent to charge for additional work. Included review rounds concern the agreed scope; a new feature or changed brief is a separately priced variation agreed before work. We correct our own failures to meet the agreed specification without treating that correction as a paid extra.

If either party causes a delay, we explain its effect and agree a reasonable revised timetable. We do not acquire unlimited time to deliver. If our material delay cannot be resolved within a reasonable further period, you may end the affected work and receive the appropriate refund and other remedies. Where a deadline was agreed as essential, applicable cancellation rights are preserved. A client delay does not automatically forfeit a payment.

## 4. Prices, VAT and payment

DIGIA BOOSTER LTD is not currently VAT registered and does not currently add VAT to its fees. The agreed total and all mandatory charges are shown before commitment. Any future tax treatment follows the law; this does not give us a unilateral right to increase a consumer's fixed total price. Cross-border tax treatment is checked for the actual service and customer before a quote is accepted.

We may accept Apple Pay, Google Pay, debit card, credit card, PayPal, recurring payments through authorised Wix native payment/subscription tools, bank transfer, or a secure payment link issued by DIGIA BOOSTER LTD after agreement. The methods actually available for an order are stated in its authorised payment instructions. No method is promised for every device, country or recurring arrangement.

Instructions come through our authorised payment system, invoice, payment link or agreed bank-transfer details. We do not request full card details by email or WhatsApp. Verify any unexpected change of bank details using a previously known contact route. We add no payment-method surcharge under this standard policy.

Unless the agreed schedule says otherwise, a valid invoice is due 14 calendar days after issue. No deposit or setup fee is implied: it must be stated and allocated before agreement. Monthly fees are paid in advance for the identified period. Recurring charges require a separate, explicit payment authorisation stating amount, frequency, first date and cancellation method. Contract acceptance alone is not a mandate for arbitrary future debits.

## 5. Project instalments and overdue amounts

An agreed instalment schedule spreads a fixed project price and is not a rolling monthly service. Cancelling the payment mechanism does not itself cancel a lawful unpaid invoice, agreed setup fee or remaining contractual obligation. Any waiver, reduction, delay or revised timing is agreed in writing by both parties unless the law provides the change without agreement.

This does not automatically accelerate all future instalments, require payment for work we no longer need to supply, or permit duplicate recovery. The final bill identifies what is genuinely due after saved costs, payments, refunds and applicable remedies. We do not charge interest or administrative fees for using our standard instalment arrangement. Any proposed finance arrangement outside a lawfully available exemption requires separate compliance review before being offered.

If an undisputed invoice is overdue, we send a reminder and allow at least 7 calendar days to pay or explain a genuine dispute before proportionately pausing affected future work. We do not delete a client's data or take down their existing website as debt collection. No automatic penalty, collection charge or late interest is imposed by this standard policy. Lawful recovery proceedings remain available; a genuine dispute is reviewed fairly and does not remove a consumer's right to withhold an appropriately disputed amount.

## 6. Third-party costs

Advertising spend, domains, hosting, premium apps, licences, subscriptions, contractors and other external costs are separate only where clearly identified and approved in writing before commitment. The proposal states who contracts with and pays the supplier, any markup, renewal dates, cancellation terms and whether ownership can transfer. An unspecified 'necessary expense' is not permission to incur an extra charge.

We seek cancellation or refunds reasonably available from suppliers, pass on refunds attributable to the client and do not recover the same cost twice. A supplier's 'non-refundable' label does not override our obligations to you or mandatory rights. Our own payment-processing costs are not deducted as a payment surcharge. If we arrange a third party as your agent, that role and authority must be expressly agreed; we are not automatically your agent for all purchases.

## 7. Additional satisfaction refund policy

This is an additional commercial promise for standard Digia Booster fees for a delivered project, setup, milestone or monthly service item. It is separate from statutory cancellation, defective-service remedies and cancellation of undelivered work. No fault finding is required to request it: tell us which item you are dissatisfied with and briefly describe the concern so we can identify and resolve it. You do not have to prove a legal breach or accept remedial work to use this additional policy.

Submit the request in writing to hello@digiabooster.co.uk, by WhatsApp to +44 7398 704067, or by post to our registered office within one calendar month after delivery of the relevant item. Identify the item or invoice, delivery date and a reply route. Reasonable alternative evidence is accepted; a missing invoice number does not invalidate an identifiable timely request. If the delivery date is disputed, we provide our delivery evidence and do not assume an earlier date simply to reject a request.

One calendar month ends on the corresponding date in the following month, or its last day where that date does not exist. For example, delivery on 31 January has a deadline on the last day of February, not 2 March. The window includes the final day. For the commercial promise, we use the later of the end of that day in Europe/London and the client's notified local time zone. A request sent within the period is timely. We may consider a late request, but that discretion does not shorten legal rights.

For an eligible request, the standard refund is 65% of the Digia Booster service fees actually paid and allocated to that item, less any refund already made for that same item. It is not 65% of unpaid instalments or the whole quoted project value. We may retain up to 35% of those receipts for documented setup, preparation, administration and work supplied, but reduce the retention where a lower amount is justified or required to avoid an unfair outcome. It is not an automatic non-refundable deposit or additional charge. If no such costs or work justify retention, we refund the full relevant service fee.

Separate, disclosed third-party amounts are accounted for separately under section 6; we do not quietly subtract them from a price advertised as fully refundable. We do not also deduct a setup fee, cancellation fee or the same work costs from the 65% amount. Eligibility is objective: identifiable covered item, payment received, a timely request and no duplicate refund. We give reasons and figures, not an unreviewable 'management discretion' decision. An allegation of abuse or a dispute over an invoice does not by itself cancel mandatory rights or permit us to delay an undisputed refund.

We acknowledge requests within 2 business days, aim to provide an itemised response within 7 business days and issue the undisputed commercial refund within 14 calendar days after receiving the request. If a fact genuinely prevents calculation, we explain the issue promptly and give an update date; we do not postpone a statutory refund deadline or withhold an undisputed amount. Business days mean Monday to Friday, excluding public holidays in England and Wales; they are administrative response targets, not consultation opening hours. Refunds normally use the original payment method; an alternative requires agreement and no additional fee. Bank/provider processing time is outside our control after we issue it.

The initial calculation uses receipts allocated to the item when we receive the timely request. If further instalments are later lawfully paid for that same covered item, the same refund calculation applies to those additional receipts automatically, without a new request or a restarted delivery window. We issue any resulting additional refund within 14 calendar days after receiving the later payment, subject to any earlier legal deadline. A refund is not itself a waiver of a lawful balance; the itemised settlement records both sides and any agreed netting. Unrelated deliverables are accounted for separately. Later collection cannot silently reverse the refund promise or let us retain more than the applicable ceiling for the covered item.

Example: GBP1,000 of our service fees actually paid for the relevant milestone gives a standard GBP650 refund and a maximum GBP350 retention, subject to the safeguards above. If only GBP400 was paid, the initial standard refund is GBP260. If GBP600 is subsequently lawfully paid for that same item, a further standard GBP390 refund follows, bringing the total refund to GBP650. Whether that further balance is payable is assessed fairly under sections 5 and 10; it is not automatically accelerated or waived. No double compensation is due for the same loss, but statutory remedies are never reduced to these examples.

## 8. Consumer cooling-off and statutory remedies

Where UK distance-contract cancellation rights apply to a service, you normally have 14 days after the day the contract is made to cancel without giving a reason. If required cancellation information has not been supplied, the period may be extended by law. Use any clear statement notifying us of cancellation; email, post or telephone can be used. Our optional cancellation wording below is not compulsory. Sending notice before the deadline is sufficient where the law so provides.

We normally wait until the cancellation period expires before starting. If you want an earlier start, we obtain a separate express request and explain the consequences before starting. If you then cancel during the period, you pay only a lawful, proportionate amount for services actually supplied up to cancellation, with the required information and request in place. There is no automatic 35% deduction. For a fully performed paid service, the cooling-off right ends early only where the legal requirements for prior express request/consent and acknowledgment of that consequence have been met. Early-start agreement is optional and is not a blanket waiver of remedies.

We refund sums due following statutory withdrawal without undue delay and no later than 14 days after being informed, using the original means unless a lawful alternative is expressly agreed and costs you nothing. We cannot require a settlement agreement or wait for a supplier refund before paying a mandatory refund.

Digital content supplied without a physical medium has a different early-supply rule. We do not treat all website development, consultancy or bespoke services as non-cancellable 'custom digital goods'. Where a contract genuinely supplies such digital content, early supply and loss of withdrawal rights require the separate consents/acknowledgments and durable confirmation required by applicable law. A combined contract is assessed by component before supply; no default digital waiver is bundled into these terms.

If services are not provided with reasonable care and skill or do not match binding information, consumers may have rights to repeat performance, an appropriate price reduction (potentially the full price), damages or other remedies. Re-performance must be within a reasonable time, without significant inconvenience and at our cost where required. Digital-content rights also remain. The one-calendar-month satisfaction window and 65%/35% calculation do not cap these rights or shorten legal claim periods.

For EU/EEA consumers where mandatory local rules apply, those protections remain, including any longer period, local remedy or required cancellation process. The UK summary is not represented as an exhaustive statement of every country's law. We confirm the applicable country-specific arrangements before accepting an affected cross-border order.

### Model cancellation form — optional to use

Complete and return this form only if you wish to withdraw from the contract.

To: DIGIA BOOSTER LTD, First Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW, United Kingdom; hello@digiabooster.co.uk.

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*]:

__________________________________________________

Ordered on [*]/received on [*]: _______________________

Name of consumer(s): ________________________________

Address of consumer(s): _____________________________

Signature of consumer(s) (only if this form is notified on paper): __________________

Date: __________________

[*] Delete as appropriate.

You may instead use any clear cancellation statement. No reason, invoice number or payment-card information is required. These blank fields are for you to complete in your own copy. This website does not submit the cancellation form for you; send your completed copy or any clear cancellation statement using the contact details above.

## 9. Monthly support cancellation and renewal

Standard monthly support has no minimum commitment beyond its current paid billing month. It renews for one billing month at a time only with clear recurring authorisation. The proposal states the exact first period, renewal dates and amount; we do not leave these to inference from a plan's name.

You may cancel renewal at any time before the next renewal becomes due by emailing hello@digiabooster.co.uk, sending a WhatsApp message, or using an available account cancellation control. No additional 30-day notice, phone-only obstacle or extra cancellation month applies. Cancellation takes effect at the end of the current paid period and we confirm that date in writing. If a notice arrives before renewal but processing causes a later charge, we refund that renewal charge. Delay in our acknowledgment does not invalidate a timely notice.

We continue the included services through the paid period unless you request an earlier stop or legal/safety grounds prevent supply. We confirm any immediate-stop settlement in writing. Unused prepaid service is reconciled through the final bill and bilateral agreement; it is not automatically forfeited. If we cannot agree a different fair allocation, time-based support is credited pro rata for the unused period after an agreed earlier stop, while separately priced completed deliverables and genuinely unavoidable, approved external costs are itemised. Mandatory refunds do not depend on a new agreement. Renewals beyond the effective end date are not payable.

Any net unused-prepayment credit means money returned, not compulsory store credit. We return undisputed sums within 14 calendar days after the effective earlier-stop date, using the original payment method unless a different method is agreed without a fee. Disagreement about other amounts or lack of a final bilateral settlement does not postpone that payment; any earlier mandatory deadline controls.

A separately negotiated fixed-term business engagement must prominently state its minimum term and fair exit calculation before acceptance. It is not silently substituted for the standard monthly plan. We give at least 30 days' notice of a proposed increase to future monthly prices and an opportunity to cancel before it takes effect; no increase is retroactive or applied to a fixed-price project without agreement. Statutory tax duties remain.

## 10. Ending unfinished projects or ending for breach

You may ask to stop a project before completion. We pause avoidable future work and provide a final calculation for work properly supplied, approved unavoidable external commitments and any fair, evidenced direct loss permitted by law, after deducting costs saved or reasonably avoidable, payments and refunds. We do not automatically charge the whole unpaid project price or apply the delivered-item satisfaction deduction to unfinished work. Consumer cooling-off, our breach and other mandatory remedies take priority.

Either party may end for a material breach that is not corrected within 14 calendar days after a written explanation, where correction is possible. We may pause immediately where work would be unlawful, create a serious security risk or expose people to abuse, but explain the grounds promptly and limit the pause to what is necessary. This is not a right to cancel arbitrarily. We refund unused sums due and arrange a reasonable handover; cancellation does not transfer unrelated client assets to us.

An event genuinely beyond reasonable control requires prompt notice, reasonable mitigation and a revised plan. If affected services cannot resume within 30 calendar days, either party may end that affected scope, with an appropriate refund of undelivered services. This does not remove earlier cancellation rights or liability for matters within our control.

## 11. Ownership, licences and handover

You retain rights in materials and accounts you bring. You authorise us to use them only to perform the agreed work. On full payment of the applicable deliverable fees, we assign the intellectual-property rights we own in final bespoke deliverables identified for transfer in the proposal. Until then you have a revocable evaluation licence, not permission to publish an unpaid draft, except where expressly agreed or law requires otherwise. We do not hold unrelated paid assets hostage to a disputed invoice.

Our pre-existing tools, know-how and reusable components remain ours. You receive the licence needed to use paid deliverables as agreed; third-party/open-source components remain subject to their disclosed licences. We identify restrictions before agreement. Source files, hosting/account ownership, exports, access and included handover assistance are specified in the proposal; no recurring hosting dependence is hidden.

A refund does not automatically authorise us to remove your live site, seize accounts or erase data. Treatment of refunded bespoke deliverables is agreed fairly in the settlement without obstructing mandatory remedies. Client publicity, logos, testimonials, case studies and portfolio publication need separate permission; contract acceptance is not publicity consent.

## 12. Confidentiality, privacy and security

Both parties protect confidential information and use it only for the agreed engagement, subject to lawful disclosure and reasonable security controls. If we use subcontractors, we remain responsible for our promised work and impose appropriate confidentiality/security duties.

The Privacy Notice is separate from these terms and explains actual collection and use. Acknowledging that notice is not blanket consent to all processing or marketing. We obtain optional marketing consent separately where required; refusing it does not prevent an ordinary enquiry or contract. Before processing client-held personal data, the parties agree controller/processor roles, required processing terms, permitted systems, access and retention. Do not upload sensitive records into an unapproved workflow. No customer-data export is authorised by these terms alone.

## 13. Responsibility and liability

We remain responsible for losses caused by our failure to perform the agreement where the law makes us responsible. Nothing excludes fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability or consumer remedy that cannot lawfully be restricted.

For consumers, we are responsible for reasonably foreseeable loss caused by our breach or failure to use reasonable care and skill. We do not impose a general price-based liability cap on consumers. A no-results-guarantee statement does not exclude responsibility for deficient work.

For business clients only, subject to the exceptions above and any higher amount expressly agreed, the aggregate liability for ordinary breach or negligence is limited to the greater of GBP5,000 and 150% of the fees paid or payable for the affected project (or the affected recurring service during the preceding 12 months). This cap does not apply to breach of confidentiality, data-protection obligations or infringement of third-party intellectual property. It applies only where lawful and reasonable in the circumstances. We do not insert a blanket exclusion of all lost profit, data or business interruption that would defeat the main purpose of the agreed service. Higher-risk work requires a proportionate negotiated allocation and insurance review before acceptance.

Each party takes reasonable steps to reduce avoidable loss. You are not required to indemnify us for our own fault. No term prevents a legitimate chargeback, statutory payment remedy, report to a regulator or legal claim.

## 14. Complaints, law and changes

Raise a concern through hello@digiabooster.co.uk, telephone/WhatsApp or our registered office. We aim to acknowledge within 2 business days and provide a substantive response within 10 business days, with a reason and next update date if investigation needs longer. Statutory cancellation/refund deadlines continue to apply. Complaining to us is not a condition of exercising a legal right or obtaining urgent relief.

If a consumer complaint remains unresolved, we provide applicable alternative-dispute-resolution information and say whether we are required or willing to participate. We do not claim membership of a scheme not actually joined or require compulsory private arbitration. We do not link customers to the discontinued EU ODR platform.

The agreement is governed by the law of England and Wales. Business disputes may be brought in the courts of England and Wales. Consumers retain mandatory protections and access to courts available under the law of their home country; this clause does not force them to give up those rights. A choice of law is not a statement that we are compliant with every European jurisdiction.

Changes to an existing agreement need clear notice and the agreement or other legal basis required for that change. A new online policy version applies to new agreements, not silently to past ones. If a provision cannot lawfully apply, it is not enforced to that extent; the remaining agreement continues only where it can fairly do so. We do not rewrite an unfair clause after the event to charge what it would otherwise have prohibited.