Refunds &
cancellation.

At a glance

• An assessment or free consultation is an enquiry, not an order. You receive a written scope, total price, payment schedule and these policies before deciding.
• Monthly support normally renews one billing month at a time. Cancel before the next renewal to stop that renewal; there is no hidden additional notice month.
• A project instalment is different from monthly support. Stopping its payment method does not automatically wipe out a lawful balance.
• Our additional satisfaction policy allows a written request within one calendar month after delivery of the relevant item. It normally refunds 65% of the fees actually paid for that item, with retention capped at 35% and reduced where necessary to remain fair and lawful.
• Consumer cooling-off rights and remedies for faulty or misdescribed services are separate. They can entitle you to more, including a full refund, and are not capped by the satisfaction policy or its deadline.
• Ask questions before agreeing. We do not treat browsing, silence, an enquiry or an unticked box as agreement.

This summary helps you navigate. The full clauses below and your identified proposal set out the detail; mandatory rights always remain.

6. Third-party costs

Advertising spend, domains, hosting, premium apps, licences, subscriptions, contractors and other external costs are separate only where clearly identified and approved in writing before commitment. The proposal states who contracts with and pays the supplier, any markup, renewal dates, cancellation terms and whether ownership can transfer. An unspecified 'necessary expense' is not permission to incur an extra charge.

We seek cancellation or refunds reasonably available from suppliers, pass on refunds attributable to the client and do not recover the same cost twice. A supplier's 'non-refundable' label does not override our obligations to you or mandatory rights. Our own payment-processing costs are not deducted as a payment surcharge. If we arrange a third party as your agent, that role and authority must be expressly agreed; we are not automatically your agent for all purchases.

7. Additional satisfaction refund policy

This is an additional commercial promise for standard Digia Booster fees for a delivered project, setup, milestone or monthly service item. It is separate from statutory cancellation, defective-service remedies and cancellation of undelivered work. No fault finding is required to request it: tell us which item you are dissatisfied with and briefly describe the concern so we can identify and resolve it. You do not have to prove a legal breach or accept remedial work to use this additional policy.

Submit the request in writing to hello@digiabooster.co.uk, by WhatsApp to +44 7398 704067, or by post to our registered office within one calendar month after delivery of the relevant item. Identify the item or invoice, delivery date and a reply route. Reasonable alternative evidence is accepted; a missing invoice number does not invalidate an identifiable timely request. If the delivery date is disputed, we provide our delivery evidence and do not assume an earlier date simply to reject a request.

One calendar month ends on the corresponding date in the following month, or its last day where that date does not exist. For example, delivery on 31 January has a deadline on the last day of February, not 2 March. The window includes the final day. For the commercial promise, we use the later of the end of that day in Europe/London and the client's notified local time zone. A request sent within the period is timely. We may consider a late request, but that discretion does not shorten legal rights.

For an eligible request, the standard refund is 65% of the Digia Booster service fees actually paid and allocated to that item, less any refund already made for that same item. It is not 65% of unpaid instalments or the whole quoted project value. We may retain up to 35% of those receipts for documented setup, preparation, administration and work supplied, but reduce the retention where a lower amount is justified or required to avoid an unfair outcome. It is not an automatic non-refundable deposit or additional charge. If no such costs or work justify retention, we refund the full relevant service fee.

Separate, disclosed third-party amounts are accounted for separately under section 6; we do not quietly subtract them from a price advertised as fully refundable. We do not also deduct a setup fee, cancellation fee or the same work costs from the 65% amount. Eligibility is objective: identifiable covered item, payment received, a timely request and no duplicate refund. We give reasons and figures, not an unreviewable 'management discretion' decision. An allegation of abuse or a dispute over an invoice does not by itself cancel mandatory rights or permit us to delay an undisputed refund.

We acknowledge requests within 2 business days, aim to provide an itemised response within 7 business days and issue the undisputed commercial refund within 14 calendar days after receiving the request. If a fact genuinely prevents calculation, we explain the issue promptly and give an update date; we do not postpone a statutory refund deadline or withhold an undisputed amount. Business days mean Monday to Friday, excluding public holidays in England and Wales; they are administrative response targets, not consultation opening hours. Refunds normally use the original payment method; an alternative requires agreement and no additional fee. Bank/provider processing time is outside our control after we issue it.

The initial calculation uses receipts allocated to the item when we receive the timely request. If further instalments are later lawfully paid for that same covered item, the same refund calculation applies to those additional receipts automatically, without a new request or a restarted delivery window. We issue any resulting additional refund within 14 calendar days after receiving the later payment, subject to any earlier legal deadline. A refund is not itself a waiver of a lawful balance; the itemised settlement records both sides and any agreed netting. Unrelated deliverables are accounted for separately. Later collection cannot silently reverse the refund promise or let us retain more than the applicable ceiling for the covered item.

Example: GBP1,000 of our service fees actually paid for the relevant milestone gives a standard GBP650 refund and a maximum GBP350 retention, subject to the safeguards above. If only GBP400 was paid, the initial standard refund is GBP260. If GBP600 is subsequently lawfully paid for that same item, a further standard GBP390 refund follows, bringing the total refund to GBP650. Whether that further balance is payable is assessed fairly under sections 5 and 10; it is not automatically accelerated or waived. No double compensation is due for the same loss, but statutory remedies are never reduced to these examples.

8. Consumer cooling-off and statutory remedies

Where UK distance-contract cancellation rights apply to a service, you normally have 14 days after the day the contract is made to cancel without giving a reason. If required cancellation information has not been supplied, the period may be extended by law. Use any clear statement notifying us of cancellation; email, post or telephone can be used. Our optional cancellation wording below is not compulsory. Sending notice before the deadline is sufficient where the law so provides.

We normally wait until the cancellation period expires before starting. If you want an earlier start, we obtain a separate express request and explain the consequences before starting. If you then cancel during the period, you pay only a lawful, proportionate amount for services actually supplied up to cancellation, with the required information and request in place. There is no automatic 35% deduction. For a fully performed paid service, the cooling-off right ends early only where the legal requirements for prior express request/consent and acknowledgment of that consequence have been met. Early-start agreement is optional and is not a blanket waiver of remedies.

We refund sums due following statutory withdrawal without undue delay and no later than 14 days after being informed, using the original means unless a lawful alternative is expressly agreed and costs you nothing. We cannot require a settlement agreement or wait for a supplier refund before paying a mandatory refund.

Digital content supplied without a physical medium has a different early-supply rule. We do not treat all website development, consultancy or bespoke services as non-cancellable 'custom digital goods'. Where a contract genuinely supplies such digital content, early supply and loss of withdrawal rights require the separate consents/acknowledgments and durable confirmation required by applicable law. A combined contract is assessed by component before supply; no default digital waiver is bundled into these terms.

If services are not provided with reasonable care and skill or do not match binding information, consumers may have rights to repeat performance, an appropriate price reduction (potentially the full price), damages or other remedies. Re-performance must be within a reasonable time, without significant inconvenience and at our cost where required. Digital-content rights also remain. The one-calendar-month satisfaction window and 65%/35% calculation do not cap these rights or shorten legal claim periods.

For EU/EEA consumers where mandatory local rules apply, those protections remain, including any longer period, local remedy or required cancellation process. The UK summary is not represented as an exhaustive statement of every country's law. We confirm the applicable country-specific arrangements before accepting an affected cross-border order.

Model cancellation form — optional to use

Complete and return this form only if you wish to withdraw from the contract.

To: DIGIA BOOSTER LTD, First Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW, United Kingdom; hello@digiabooster.co.uk.

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*]:

__________________________________________________

Ordered on [*]/received on [*]: _______________________

Name of consumer(s): ________________________________

Address of consumer(s): _____________________________

Signature of consumer(s) (only if this form is notified on paper): __________________

Date: __________________

[*] Delete as appropriate.

You may instead use any clear cancellation statement. No reason, invoice number or payment-card information is required. These blank fields are for you to complete in your own copy. This website does not submit the cancellation form for you; send your completed copy or any clear cancellation statement using the contact details above.

9. Monthly support cancellation and renewal

Standard monthly support has no minimum commitment beyond its current paid billing month. It renews for one billing month at a time only with clear recurring authorisation. The proposal states the exact first period, renewal dates and amount; we do not leave these to inference from a plan's name.

You may cancel renewal at any time before the next renewal becomes due by emailing hello@digiabooster.co.uk, sending a WhatsApp message, or using an available account cancellation control. No additional 30-day notice, phone-only obstacle or extra cancellation month applies. Cancellation takes effect at the end of the current paid period and we confirm that date in writing. If a notice arrives before renewal but processing causes a later charge, we refund that renewal charge. Delay in our acknowledgment does not invalidate a timely notice.

We continue the included services through the paid period unless you request an earlier stop or legal/safety grounds prevent supply. We confirm any immediate-stop settlement in writing. Unused prepaid service is reconciled through the final bill and bilateral agreement; it is not automatically forfeited. If we cannot agree a different fair allocation, time-based support is credited pro rata for the unused period after an agreed earlier stop, while separately priced completed deliverables and genuinely unavoidable, approved external costs are itemised. Mandatory refunds do not depend on a new agreement. Renewals beyond the effective end date are not payable.

Any net unused-prepayment credit means money returned, not compulsory store credit. We return undisputed sums within 14 calendar days after the effective earlier-stop date, using the original payment method unless a different method is agreed without a fee. Disagreement about other amounts or lack of a final bilateral settlement does not postpone that payment; any earlier mandatory deadline controls.

A separately negotiated fixed-term business engagement must prominently state its minimum term and fair exit calculation before acceptance. It is not silently substituted for the standard monthly plan. We give at least 30 days' notice of a proposed increase to future monthly prices and an opportunity to cancel before it takes effect; no increase is retroactive or applied to a fixed-price project without agreement. Statutory tax duties remain.

10. Ending unfinished projects or ending for breach

You may ask to stop a project before completion. We pause avoidable future work and provide a final calculation for work properly supplied, approved unavoidable external commitments and any fair, evidenced direct loss permitted by law, after deducting costs saved or reasonably avoidable, payments and refunds. We do not automatically charge the whole unpaid project price or apply the delivered-item satisfaction deduction to unfinished work. Consumer cooling-off, our breach and other mandatory remedies take priority.

Either party may end for a material breach that is not corrected within 14 calendar days after a written explanation, where correction is possible. We may pause immediately where work would be unlawful, create a serious security risk or expose people to abuse, but explain the grounds promptly and limit the pause to what is necessary. This is not a right to cancel arbitrarily. We refund unused sums due and arrange a reasonable handover; cancellation does not transfer unrelated client assets to us.

An event genuinely beyond reasonable control requires prompt notice, reasonable mitigation and a revised plan. If affected services cannot resume within 30 calendar days, either party may end that affected scope, with an appropriate refund of undelivered services. This does not remove earlier cancellation rights or liability for matters within our control.

Questions before agreement?

Use our contact options to ask for clarification or an accessible copy. Reading this policy does not record agreement, start work or collect payment.